Via the "Search" function in the header of our webshop, it is easy to find your product. The main menu also provides a solid navigation towards our product.
You can order a product by clicking on the information page of the product, "Add to cart". The article is then placed in your shopping cart. You can then continue shopping, or you can pay for products in the shopping cart.
The shopping card will show the products in the shopping card. Also, the total amount is displayed directly.
You can make changes within the basket. You can remove a product from the cart by clicking the X in the column behind the product. You can change the quantity of an item in the column "Number". When changes in the basket are made, please click "update shopping card".
If you place an order online and have passed your email address, you will receive an order confirmation by email. Here you will find an overview of your order details.
This is only possible if your order has not been sent. Contact us as soon as possible for more information.
You can order within the EC.
You will receive an email containing all details about the delivery. Depending on the type of product (parcel or letter post), there is a track and trace code included that allows you to track your order.
Prices shown are all inclusive of VAT
You can pay by:
The prices shown are inclusive of VAT
You can return your product. The customer service refunds the total amount back to your account once the product is received in good condition.
You will receive a confirmation email once the payment is processed.
If you did not receive your order within 5 business days (unless out of stock and / or otherwise) after placing your order, please contact customer service.
See shipping and returns for more information.
Yes, that is possible. You can return the product within 14 days of return. The costs are at your expense.
Read more about shipping and returns.
Via "My Account", on top of the page, you can edit your account information.
You can become a customer by creating an account. With this account, you can order quickly and easily. LiveHelfi registers you as a customer, so you do not have to re-enter your information on your next visit.
You don’t need to re-enter all of your personal details in order to place an order. You can also view previous orders.
I have a complaint about my order, what should I do?
Complaints are no good for either party. We will do everything to resolve your complaint as soon as possible. We treat your question, comment or complaint within 14 days. You can call (+31634152093) or create a ticket via “my account”. When you are not satisfied how we handled your complaint, you can contact geschillenommissie of the Thuiswinkel Organisatie. You can also contact the European ODR platform.
The Terms of LiveHelfi can be read here.
LiveHelfi complies with the Dutch legal warranty. That is, a product is or should be what the consumer expect to in all reasonable terms. If a product does not meet expectations, you can return it or request a replacement product. When you return, we reimburse all costs incurred (purchase and shipping)