Shipping & Returns


Delivery

What are the delivery times?

An order that is processed before 23:00 will be shipped the same day. We ship 6 days a week, Sunday till Friday. For delivery of the products, we work with Active Ants in Nieuwegein.

What happens to my order if I am not at home?

If you are not present at the time the package is delivered, you will receive a notice. On the website of the carrier, you can then specify when it comes to delivery.

Can I have my order delivered to another address?

Yes, you can. You can specify a different delivery address for your order in "My Account" or during the checkout process.

The store also provides orders overseas?

Yes, we deliver within the EU.

What do I pay for shipping?

0-2 kg

 2-5 kg

5-10 kg

10-20 kg

20-32 kg

Free over

Delivery time

AT

€ 7,50

€ 10,50

€ 10,50

€ 10,50

€ 10,50

€ 125

72 hrs

BE

€ 6,50

€ 6,50

€ 6,50

€ 6,50

€ 6,50

€ 80

24 hrs

BG

€ 16,00

€ 28,00

€ 36,75

€ 36,75

€ 36,75

€ 500

48 hrs

CH

€ 19,00

€ 21,25

€ 25,75

€ 33,50

€ 43,50

€ 400

72 hrs

CZ

€ 11,00

€ 15,75

€ 18,00

€ 21,25

€ 29,00

€ 250

72 hrs

DE

€ 5,75

€ 5,75

€ 5,75

€ 5,75

€ 5,75

€ 80

24 hrs

DK

€ 7,75

€ 10,00

€ 10,00

€ 10,00

€ 10,00

€ 125

48 hrs

EE

€ 16,00

€ 28,00

€ 36,75

€ 54,50

€ 76,00

€ 500

48 hrs

ES

€ 10,00

€ 15,75

€ 15,75

€ 15,75

€ 15,75

€ 200

72 hrs

FI

€ 11,00

€ 15,75

€ 18,00

€ 18,00

€ 18,00

€ 225

96 hrs

FR

€ 6,75

€ 9,50

€ 11,00

€ 13,50

€ 14,50

€ 175

48 hrs

GB

€ 7,75

€ 10,50

€ 10,50

€ 12,50

€ 12,50

€ 175

48 hrs

GR

€ 16,00

€ 28,00

€ 36,75

€ 54,50

€ 76,00

€ 500

48 hrs

HR

€ 16,00

€ 28,00

€ 36,75

€ 54,50

€ 76,00

€ 500

48 hrs

HU

€ 11,00

€ 15,75

€ 18,00

€ 21,25

€ 29,00

€ 250

72 hrs

IE

€ 11,00

€ 15,75

€ 20,00

€ 23,50

€ 32,25

€ 300

72 hrs

IT

€ 11,00

€ 15,75

€ 16,75

€ 18,00

€ 20,00

€ 225

72 hrs

LT

€ 16,00

€ 28,00

€ 36,75

€ 36,75

€ 36,75

€ 500

48 hrs

LU

€ 7,75

€ 10,25

€ 10,25

€ 10,25

€ 10,25

€ 125

24 hrs

LV

€ 16,00

€ 28,00

€ 36,75

€ 36,75

€ 36,75

€ 500

48 hrs

MT

€ 16,00

€ 28,00

€ 36,75

€ 54,50

€ 76,00

€ 500

48 hrs

NL

€ 4,95

€ 4,95

€ 4,95

€ 4,95

€ 4,95

€ 75

24 hrs

PL

€ 11,00

€ 15,75

€ 18,00

€ 21,25

€ 29,00

€ 250

72 hrs

PT

€ 11,00

€ 15,75

€ 20,00

€ 23,50

€ 32,25

€ 300

72 hrs

RO

€ 16,00

€ 28,00

€ 36,75

€ 36,75

€ 36,75

€ 500

48 hrs

SE

€ 10,00

€ 15,75

€ 15,75

€ 15,75

€ 15,75

€ 200

72 hrs

SI

€ 16,00

€ 28,00

€ 36,75

€ 36,75

€ 36,75

€ 500

48 hrs

SK

€ 16,00

€ 28,00

€ 36,75

€ 36,75

€ 36,75

€ 500

48 hrs

We don't ship outside the EU. 

If you're in the shopping cart and click on the "proceed to checkout" button, you get an overview of the total price and the shipping cost for your order.

I have not received my order on the agreed date. Now what?

Your order will be delivered within 5 working days unless otherwise stated. If you have not received your order, you can contact our customer service.

Returns

What to do to cancel or return the products?

Cancellation of an order is free as long as it is not yet on your way. If you cancel the order after it is on your way, you should refuse the package at delivery. If LiveHelfi has already received a payment from you, we will refund your purchase price as soon as possible, but no later than 14 days after receipt of the cancellation notice. We can wait for refund until we receive the products, or until you have shown that the products have been shipped.

You are solely responsible for the impairment of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods. Should this be the case, we may deduct the damage from the amount due.

Return / Cooling Period

Consumers have a 14-day cooling-off period to return the product without giving reasons, starting on the day of delivery. You can use the revocation form. You must submit the form within 14 days of receipt of the order, by email. From the moment you submitted the form, you have 14 days to send the product back. The product can only be returned unused and returned in the original, undamaged packaging.

Do you want to return the entire order? Then return the items already received to the following return address. LiveHelfi will repay your entire purchase price, including the calculated shipping cost. The shipping costs for the return are for your own account.

Also, when returning part of your order, the shipping costs will be for your own account. The purchase price of your returned part of the order will be refunded to you. The shipping costs calculated in the order will not be refunded.

All cancellations, exchanges and returns must be notified in writing to LiveHelfi. This can be done by email or postal mail. In this case you must state your full name and invoice number. For repayment of amounts already paid by you (in advance), we also need your bank account number. Customers from ooutside The Netherlands should also mention the IBAN and BIC / Swift number of their own bank. Please note: The account number you provide for the refund must be equal to the account number you made the payment to LiveHelfi. Any amounts already paid will be refunded to you within 14 days after dissolution.

Return address

Active Ants B.V. 
Att. LiveHelfi
Zeelandhaven 6
3433 PL Nieuwegein
The Netherlands

Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »