LiveHelfi respects the privacy of all users and ensures that the personal information you provide is confidential. We use your information to process orders as quickly and easily as possible. For the rest, we will use this information only with your permission. LiveHelfi will not sell your personal information to third parties and will only make them available to third parties that are involved in processing your order.
This website is owned by LiveHelfi. LiveHelfi is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the “Act”).
If you place an order, we need your name, email address, delivery address and payment information to process your order and keep you informed of its progress.
To make shopping at LiveHelfi as pleasant as possible, we store your personal information and the details regarding your orders for the use of our services. This allows us to personalize the website and makes it possible for you as a customer to view your order details.
We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful.
We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by using the unsubscribe link in the email or sending a message to email@example.com
If you place an order at LiveHelfi we keep, if desired, your data on a secure server. Your name, address, telephone number, email address, shipping and payment information will be saved by creating an account. When you order again at LiveHelfi, these details will already be filled out.
Information about the use of our site and the feedback we receive from our visitors helps us to further develop and improve our web shop.
If you decide to write a review, you can choose whether you add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to contribute this to our site if certain requirements are not met.
If you respond to a promotion or contest, we ask your name, address and email address. We use this information to perform the action, to disclose the winner (s), and to measure the response to our marketing campaigns.
We have integrated the Trusted Shops Trustbadge on this website in order to display the reviews collected using the Trusted Shops system.
This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.
Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.
LiveHelfi does not sell your information!
LiveHelfi will not sell your personal information to third parties and will only make them available to third parties that are involved in the processing of your order. Our employees and our third parties are obliged to respect the confidentiality of your information.